Politique de remboursement

Returns, Exchanges & Refund Policy

Nous souhaitons que vous soyez entièrement satisfait de votre achat chez allgoal. Si vous n'êtes pas satisfait de votre commande, nous sommes là pour vous aider.

Returns & Exchanges

You may request a return or exchange within 92 days of receiving your order.

Avant de retourner tout article, veuillez nous contacter à hello@allgoal.com afin d'obtenir une autorisation de retour ainsi que les instructions de retour. Les retours envoyés sans autorisation préalable peuvent ne pas être acceptés.

European Union Right of Withdrawal

If you are a consumer located in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your goods without providing any reason.

To exercise your right of withdrawal, please submit a request through our Withdrawal Form ou contactez-nous à hello@allgoal.com pendant le délai de rétractation de 14 jours.

Once we receive your request, we will send confirmation via email and provide further instructions regarding the return process.

Return Eligibility

Items must be returned within the approved return period.
Items must be unworn, unused, and in the same condition as received.
Items must include original tags, packaging, and proof of purchase.
Returns showing signs of wear, damage, misuse, or modification may not be eligible for a refund.
Veuillez utiliser un service d'expédition avec suivi et conserver vos informations de suivi. allgoal n'est pas responsable des envois de retour perdus ou endommagés.

Non-Returnable Items

Gift cards are non-refundable.
Items damaged through customer misuse, accidents, or normal wear and tear are not eligible for return or refund.

Return Shipping Costs

Si l'article reçu est défectueux, endommagé ou incorrect en raison de notre erreur, allgoal prendra en charge les frais de retour ou proposera une solution alternative.
For returns due to change of mind, incorrect size selection, preference, or any reason not caused by our error, the customer is responsible for return shipping costs.
For customers exercising their statutory right of withdrawal under European Union law, the customer is responsible for the direct cost of returning the goods unless otherwise required by applicable law.
No restocking fees are charged.

Return Process

Contactez-nous à hello@allgoal.com en indiquant votre numéro de commande et les détails concernant votre demande de retour.
Once approved, we will provide the return address and instructions.
Ship the item using a trackable shipping service.
After the returned item is received and inspected, we will process the applicable refund or exchange.

Refunds

Once your return has been received and inspected, we will notify you regarding the approval status of your refund.
Approved refunds will be issued to the original payment method.
Please allow 2–10 business days for the refund to appear, depending on your payment provider and bank.

Please Note: Original shipping charges are refundable only when the return is due to our error, such as receiving the wrong item or a defective item. Original shipping charges are not refundable for returns due to customer preference or change of mind.

Order Cancellations

Statutory withdrawal rights provided under applicable consumer protection laws remain unaffected by this section.

Orders may be canceled for a full refund before shipment.
Once an order has been shipped, it can no longer be canceled. However, eligible customers may still request a return or exercise applicable withdrawal rights after receiving the goods.

Contact Us

If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact us:

E-mail : hello@allgoal.com